FAQs
Everything You Need to Know About Living at BelVillage
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Before you move in
Do I need to pay anything upfront?
Yes. To confirm your reservation, you’ll need to pay the damage deposit (usually 2 months of rent), the entry fee (€200), and in some cases, the first month’s rent and/or utilities.
How do I pay and what methods are accepted?
Payments are made via bank transfer, and you’ll get all the necessary details by email once your booking is confirmed.
At the moment, we don’t accept credit cards or cash—just keeping it simple and secure.
Is the apartment furnished?
Yes—just bring your suitcase! Every apartment is fully furnished and equipped for everyday life. Each flat has been designed to maximize space, thanks to the BentoBox, a pioneering concept featuring an all-in-one bathroom and kitchen area. Additionally, there's a sleeping area with a double bed, ample storage space, a desk, and a living area complete with a sofa, 50" Smart TV, and dining table. Don’t miss out on the amenities available!
What’s the minimum stay?
Our minimum stay is 3 months, with the option to renew.
Do I need to provide documents to book?
Yes. Once you inquire, we’ll ask for a few documents to get to know you better. This usually includes some information about yourself and documents such as a work contract, university acceptance letter, or other proof of the reason for your stay, along with proof of solvency like recent payrolls, a bank statement, or your latest tax return. After approval, we’ll guide you through the booking process.
Living at BelVillage
Where can I find my Wi-Fi password?
Each apartment has its own dedicated Wi-Fi network. You’ll receive the network name and password together with your check-in information via email, shortly after arrival. In some buildings, the information may also be visible on a touchscreen display or in a printed guide inside the apartment.
How do I receive packages?
Each apartment has a unique intercom code. Please provide your specific code to the delivery person so they can ring your unit directly. You’ll need to go downstairs to collect your package, as remote door opening is not available. Letters are delivered to a central mailbox and handed over regularly.
Do I need to pay any local taxes?
In Spain, tenants are required to pay the ITP (Impost de Transmissions Patrimonials), a mandatory government tax for rental contracts.
This tax must be paid by the tenant directly—we do not handle this type of paperwork.
You can pay it online via this link:
👉 https://atc.gencat.cat/es/tributs/itpajd/tpo/tramit-lloguer-habitatge/index.html
Alternatively, you can pay it by phone or by making an appointment at a local tax office (Ajuntament) by calling +34 93 551 51 51.
How do I contact the BelVillage team?
After your check-in, we’ll send you a welcome email with all the essential contacts: office hours phone number, emergency number, email address, and a link to our ticket system for reporting issues or making requests. Keep it handy—it’s your go-to for anything you need during your stay.
What’s considered an emergency?
Real emergencies only, please (floods, lockouts, health or safety issues). For everything else, reach out during working hours.
Are cleaning services provided for the rooms and common areas?
Cleaning services are currently provided for shared spaces only. At the moment, private apartments are not included in the regular cleaning schedule.
Are there organized community events or social activities?
Yes, many BelVillage buildings organize regular events and activities to foster community engagement among residents.
Are laundry facilities available on-site?
Yes, laundry facilities, including washers and dryers, are available for residents to use.
Is there a coworking space or dedicated workspace?
Yes, many BelVillage buildings offer dedicated coworking areas or workspaces for residents.
Are linens and towels provided?
Yes, we provide a full set of bath towels, including a body towel, hand towel, and floor towel. Bed linens are also included to make your move-in as smooth as possible.
Is there an outdoor space or terrace?
Yes, some BelVillage buildings feature outdoor areas such as terraces or gardens for residents to enjoy.
Is there an elevator in the building?
Some BelVillage buildings are equipped with elevators for residents' convenience, but not all properties have one.
Is there a community manager or host on-site?
Yes, BelVillage buildings have a community manager or host available to assist residents.
Are there nearby public transportation options?
Yes, BelVillage buildings are located in areas with accessible public transportation.
Is there a quiet hours policy?
Yes, BelVillage buildings have designated quiet hours to ensure a comfortable living environment for all residents.
Is smoking allowed on the property?
Smoking is not allowed inside our apartments or in any indoor common areas. For designated outdoor smoking areas, please check with the building manager, as policies may vary slightly between properties.
Is there a curfew for residents?
There is no curfew at BelVillage—residents are free to come and go at any time. We simply ask everyone to be mindful of noise and respect their neighbors, especially during nighttime hours.
Check-In & Check-Out
What time is check-out?
Check-out is before 12:00 PM (noon) on your final day. If you need a late check-out, please contact our staff in advance to see if it can be arranged, depending on availability.
Can I check out on my own?
Absolutely. You can check out on your own by leaving the key / access card on the table, closing the door, and sending us a message to confirm you've left the apartment. One of our team members will inspect the flat the next business day to check cleanliness, furniture, and appliances. If you prefer, you can also request a check-out with a staff member between 10:00 AM and 6:00 PM.
When will I get my deposit back?
Once we’ve checked the apartment and everything is in order, we’ll email you to request your bank details for the deposit refund. While in Berlin the legal timeframe for deposit refunds is up to 6 months, at BelVillage we usually process refunds within 2 to 3 weeks, as long as the apartment has been returned in the same condition.
Is there a policy on guests staying over?
Guest policies vary by property; it's best to check with the specific buildings for their rules regarding overnight guests.
Contracts & Renewals
How do I renew my stay?
Just reply to our email at least one week before your contract ends to let us know your plans. If we don’t hear from you within that time, your apartment will be made available for the next BelVillager.
Need Help or Have More Questions?
What’s considered an emergency?
Real emergencies include situations like floods, lockouts, or safety issues. For anything else, just reach out during working hours and we’ll be happy to help.
Still got questions?
If you haven’t found the answer you were looking for, feel free to contact us directly or use the support form on our website.